Terms & Conditions

The Olde House reserves the right to change the terms and conditions at any time.
 
All bookings are subject to the following terms & conditions and will be considered an effective contract upon payment.
Bookings cannot be taken online to commence within the next 48 hours. Call the office between 9am and 6pm Monday to Saturday for very last minute availability.

All bookings commence at 4:30 p.m. on the day of arrival and terminate at 9:30 a.m. on the day of departure. Excluding Chestnut which is arrival from ____ and departure by __________.

Bank transfer to:

The Olde House,
Account No: 50469033,
Sort Code: 20-74-20.

Deposit

If a booking is made 4 or more weeks before the start of the holiday a 50% deposit is required. If a booking is made less than 4 weeks before the start of the holiday the full payment is required.

A booking will not be considered confirmed until our office has verified and confirmed both the availability and the final price.

Once a booking has been confirmed the full cost of the accommodation will become payable 4 weeks before the start of the holiday.

We reserve the right to cancel any booking at any time.

What’s Included

•Rent of cottage
•Electricity, heating and water
•Linen and cottage towels (swimming towels are not provided)
•Kitchen equipment
•Cornish cream tea
•Free view and DVD player
 
•WiFi
•Use of all the facilities (swimming pool and spa area, tennis courts, 
padel court, play barn, Pet’s Corner, outdoor play, bird hide and farm 
trail)

Cots, high chairs, stair gates and put-up beds (certain cottage) are all avail-
able on request free of charge.

Optional Extras

The only optional extras that are charged for are pets.  There is a charge of 
£30 per dog/cat, per week and the following conditions apply.
•Some cottages do not accept dogs.  No more than 2 dogs in any one 
property.
•Pets are not allowed upstairs, on the furniture or beds.
•Pets must be not be left alone in the property or the gardens.
•Owners must ensure that pets do not foul the gardens.

Cottage Description

All properties have been inspected by Quality in Tourism and graded to their standard (4 or 5 Star).  Every effort has been made to ensure that the particu-lars are as fair and accurate as possible

Non-Availability of Property

In the event that a property becomes unavailable due to physical damage to the cottage, beyond the control of The Olde House, i.e. a burst water pipe or fire, we will try and offer alternative accommodation for the dates you have booked.

Supervision of Children

Whilst The Olde House is a very safe environment and we are happy for children to “free range”, there are a few exceptions:

Pets’ Corner, including feeding sessions – children must be accompanied by an adult at all times.

Holiday activities (pond dipping etc) – children must be accompanied by an adult.

Penpont Farm – STRICTLY no unaccompanied children. This is a working farm and there is dangerous equipment & machinery throughout the farm yard.

Injury/loss etc

The Olde House cannot be held responsible for any accident, damage, loss, injury, expense or inconvenience suffered by the hirer or any other person connected with the letting, or to personal belongings whilst in the property or the grounds of The Olde House.

Cancellations

We strongly advise that you have your own travel insurance in place before booking a holiday with us. If you are unable, for any reason, to take up the reservation, the whole rent is payable.We will however, if possible, try and re-let your cottage if you are unable to come. If we are successful we will refund you the value of the re-let booking less an admin fee of £50. Please note that is not guaranteed and that if we were unable to relet the cottage the full rent is payable.

Guests

Outside guest are not allowed to use the facilities here on the farm unless agreed by The Olde House beforehand. I agree that if I invite guests to use The Olde House facilities, I/they will pay the necessary fees.

Swimming Pool

Our swimming pool is unsupervised.
 
All children 16 years and under must be accompanied by an adult who will be responsible for their pool supervision and safety whilst in the swimming pool area.

The swimming pools must not be used outside the opening hours.

•No food or drink is allowed into the changing room or on to the pool side
•Do not exceed the maximum bather loads
•Please respect other swimmers
•No diving
•No running
•No outdoor shoes to be worn in the pool area
•Children under 16 years of age are accompanied by an adult
•Plasters are removed before entering the pool
•All areas used to be left in a clean and tidy condition

Please shower – please ensure you shower thoroughly before entering the pool.

Always swim within your ability.

Should you have any issues when using the pool facilities please speak with reception.

WARNING – CCTV is in operation in the pool area for health and safety purposes.

All guests /users of the swimming pool facilities and changing facilities are expected to abide by the pool rules, terms and conditions of use and we re-serve the right to deny access to the Pool Facilities of any user who is deemed to have failed to comply.

There may be occasions when maintenance issues require pool closure for a short period of time, this cannot be helped. Reception will inform customers that certain facilities are closed prior to entry.

Farm Shop
 

We run a honestly system in our shop. Items can be scanned and paid for by the digital till.

We only accept card payments.

Please make sure all fridges and freezers are closed after use.

CCTV is in operation.

The shop is available 24 hrs a day.

All children to be accompanied by an adult when visiting the shop.